Question 1

What is AI communications?

Accepted Answer

Layering AI capabilities - call handling, transcription, summaries, sentiment, CRM updates - on top of cloud telephony so business calls produce useful, structured outcomes automatically.

Question 2

Is AI safe for business calls?

Accepted Answer

When implemented properly - UK hosting, redaction, role-based access and retention controls - AI for business calls is safe and aligns to Cyber Essentials and good practice.

Question 3

What's the difference between Ella Virtual Assistant and a chatbot?

Accepted Answer

Ella Virtual Assistant is a voice-first business assistant for telephony, not a consumer chat widget. It handles, summarises and routes real calls.

Question 4

Do we have to replace our phone system?

Accepted Answer

Not necessarily. Where you have a modern cloud platform, AI features can be added incrementally. Where you have legacy PBX, phased modernisation is usually the right path.

Question 5

Can we keep our existing phone numbers?

Accepted Answer

Yes. UK landline, mobile and non-geographic numbers port across to us, and your right to port them again later is protected under Ofcom rules.

Question 6

Which CRMs do you support?

Accepted Answer

HubSpot, Salesforce, Microsoft Dynamics, Zoho, Zendesk, Freshdesk and others. Custom integrations are available.

Question 7

Do you provide UK-based support?

Accepted Answer

Yes - UK-based service desk and named account management.

Question 8

Do you support multi-site organisations?

Accepted Answer

Yes - Telappliant specialises in multi-site UK deployments with consistent platforms across locations.

Question 9

How long does implementation take?

Accepted Answer

Most cloud telephony and AI deployments take 2 to 8 weeks depending on scope, integrations and number porting.

Question 10

What does onboarding involve for us?

Accepted Answer

A scoping session, a short data-gathering exercise, a configuration review and a go-live window. We do the build; you approve it.

Question 11

Can you help with Cyber Essentials?

Accepted Answer

Yes - preparation, certification support and ongoing alignment are part of our cyber portfolio.

Question 12

Do you work with regulated sectors?

Accepted Answer

Yes - health and social care, public sector, finance and others. Compliance, retention and data residency are configured per deployment.

Question 13

Where is our data held?

Accepted Answer

In UK data centres for our core voice and AI services, with retention periods set per deployment rather than a single blanket default.

Frequently Asked Questions

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