Ella answers every call, day or night, and sounds like one of your team
Meet Ella, Telappliant's UK-built AI voice agent. She answers calls in seconds, books appointments and hands warm transfers to your team, 24/7.
Service features
The core capabilities you get out of the box.
What ella answers every call, day or night, and sounds like one of your team looks like in real UK operations.
Natural voice
Calm, British-sounding speech with sub-200ms response - no IVR menus, no robotic prompts.
Knowledge-grounded
Ella draws answers from your website, FAQs and policies. She cites sources rather than guessing.
Warm handoff
Transfers to a human with a written summary, caller intent and full transcript - no repeated questions.
Appointment booking
Confirm, reschedule or cancel bookings directly over voice, written back to your calendar.
Guardrails built in
Configurable confidence thresholds and graceful escalation when a query falls outside her remit.
Insights dashboard
See call volumes, intents, sentiment and outcomes in one view, with anomaly alerts.
Why it's better than the alternatives
How this approach compares to the status quo.
Engineered, measured and reviewed by a UK team that runs this every day.
Answers in under 2 seconds
Faster than any human reception team - no hold music, no voicemail black hole.
Always-on cover
Evenings, weekends, bank holidays and overnight - Ella never clocks off.
Speaks your customers' language
40+ languages with automatic detection, ideal for multi-region or international callers.
Learns in minutes, not weeks
Update a policy or price list and Ella reflects it on the next call.
Scales through call spikes
Handles concurrent calls without queueing, extra hires or overflow contracts.
UK-hosted and GDPR-aligned
Data stays in the UK with configurable retention and audit logging.
The outcomes for your business
What changes for your customers, your team and your numbers.
Outcomes our customers see month on month, not just on day one.
Zero missed calls
Every enquiry is captured, even at 3am - no more lost-deal voicemails.
Recovered revenue
Stop handing prospects to competitors who pick up first.
Happier reception team
Routine calls handled automatically; your people focus on visitors and VIPs.
Consistent brand voice
Every caller hears the same calm, professional greeting in your tone.
Out-of-hours calm
After-hours calls no longer mean after-hours interruptions for your staff.
Lower cost than hiring
A fraction of the cost of an additional receptionist - and Ella never takes a day off.
Use cases
Real scenarios where UK teams put this to work.
Multi-site reception cover
One Ella across every branch with site-aware routing and greetings.
Tier-0 contact-centre deflection
Resolve routine enquiries without queueing an agent, cutting average handling time.
Holiday and out-of-hours
Never lose enquiries when the office is closed - Ella books the callback and primes the brief.
Enquiry triage
Sort sales, support and general enquiries automatically with sentiment and priority scoring.
What you can expect to pay
From £150 - £600 per number / month
Indicative pricing for a single Ella number. Final price depends on call volume, languages, integrations and after-hours cover.
Indicative UK list pricing. Final quote depends on user count, sites, integrations and contract length. All prices exclude VAT.
- Ella AI voice receptionist with custom greeting and persona
- Up to 3 CRM, helpdesk or calendar integrations
- Caller transcript and email summary on every call
- UK-hosted with GDPR-aligned retention
- Reporting on intents, outcomes, sentiment and volumes
- Number porting and DDI provisioning
- Outbound calling minutes
- Custom voice cloning
Common questions
Industries we work with
Talk to us about ella answers every call, day or night, and sounds like one of your team
A short call, no obligation.
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
