Communications and managed IT for UK charities and not-for-profits
Small teams, big missions. We help national and regional charities reach more supporters and service users with secure cloud communications, AI call handling and managed IT - delivered to charity budgets.
- Approx. 45%
- Estimated percentage of UK charities lacking a formal cybersecurity strategy
- Up to 75%
- Average discount available to UK charities for cloud productivity licensing
- Less than 30%
- PSTN switch-off awareness among small UK non-profits
What we hear, what we deliver, what good looks like
Three lenses on how Telappliant supports your sector. Switch between them to dig into the detail.
Appeals, campaigns and crisis moments create call surges that traditional phone systems can't absorb.
Service-user calls need privacy, redaction and careful retention - not generic call recording.
Supporter calls rarely make it into the CRM, so follow-ups slip and donor history is incomplete.
Every pound spent on overhead is a pound away from the mission - charities need clear, predictable costs.
What most providers miss in charities
- Common miss
Failing to apply charity-specific pricing and NFP licensing discounts.
What we doWe proactively manage your NFP licensing via TechSoup and Microsoft's charity grants to ensure you never pay commercial rates.
- Common miss
Treating volunteer access with the same static profiles as permanent staff.
What we doWe build secure, ephemeral access for seasonal volunteers that automatically revokes, protecting your CRM data.
- Common miss
Standard VoIP setups that risk donor credit card data exposure.
What we doWe implement PCI DSS compliant payment IVRs that integrate with your CRM like Donorfy without putting your network in scope.
- Common miss
Over-complicating technical reports for charity boards and trustees.
What we doWe provide simplified, jargon-free reporting for boards to prove ROI on digital transformation projects.
Technology news shaping charities
AI-curated weekly briefings on the regulatory, cyber and communications stories that matter to your operations.
Briefings are generated weekly from primary UK sources. Verify before quoting in board materials.
Common questions
Talk to a charities specialist
We'll share relevant references and a tailored plan.
- Are you currently over-paying for Microsoft 365 or Google Workspace by not utilising NFP grants?
- How do you ensure GDPR compliance when volunteers use their own devices to access donor records?
- Can your current phone system support an influx of calls during a major fundraising campaign?
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
