Stop writing call notes by hand
Replace manual call notes with structured AI summaries and searchable transcripts pushed to CRM, tickets or email.
Service features
The core capabilities you get out of the box.
Structured summaries
Outcomes, next steps and owners - not a wall of text.
Full transcripts
Searchable records of every word, with timestamps.
PII redaction
Mask card numbers, IDs and other sensitive fields.
Auto-tagging
Topics, intents and sentiment captured automatically.
Push anywhere
Land in CRM, ticket, Teams, Slack or email.
Compliance retention
Configurable retention by call type and team.
Why it's better than the alternatives
How this approach compares to the status quo.
UK English tuned
Accents, jargon and British phrasing handled accurately out of the box.
Domain vocabulary training
We tune to your product names, competitors and internal acronyms during onboarding.
Human-in-the-loop
Agents can approve or edit a summary in seconds before it syncs to CRM.
Works on any device
Mobile, desktop, softphone, deskphone or headset - one consistent output.
The outcomes for your business
What changes for your customers, your team and your numbers.
Hours back per week
Stop writing call notes manually.
No more 'who spoke to them last?'
Full institutional memory of every conversation.
Faster handovers
New reps get the full backstory before they dial.
Better forecasting
Cleaner CRM data leads to more accurate pipelines.
Lower compliance risk
Documented evidence of what was agreed.
Coaching at scale
Spot trends and patterns across thousands of calls.
Use cases
Account management
Every call summarised against the right account.
Support tickets
Tickets created with the right detail, instantly.
Training & QA
Sample transcripts for coaching and quality.
Common questions
Industries we work with
Talk to us about stop writing call notes by hand
A short call, no obligation.
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
