Which PMS platforms do you integrate with?

Opera Cloud, Mews, Guestline, Cloudbeds and Little Hotelier are the most common. We integrate with most modern PMS platforms that expose an API.

Can the AI receptionist handle bookings?

It can capture booking intent and qualified callbacks, and where the PMS supports it, push availability requests into the system. Most groups start with capture and callback before fully automating booking.

What about restaurants and bars?

We integrate with Lightspeed, Toast UK and Zonal for POS-linked reservations and reporting.

Hospitality

Comms and managed IT for UK hotels, venues and groups

From boutique hotels to multi-property groups, conference venues and restaurant brands, we help hospitality operators win more bookings, deliver a better guest experience and keep the back office quiet.

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74%: Hotel guests who cite "poor WiFi" as a reason for a negative review
3.2: Average number of connected devices per guest room in 2024
Approx. 30%: Reduction in front-desk load after implementing digital check-in systems

Receptionist greeting a guest in a stylish UK boutique hotel lobby

For hospitality

What we hear, what we deliver, what good looks like

Three lenses on how Telappliant supports your sector. Switch between them to dig into the detail.

Missed bookings

Calls that go to voicemail at peak time are calls a competitor takes - and revenue lost forever.

Out-of-hours enquiries

Guest queries arrive 24/7. A traditional reception simply can't cover every channel, every hour.

Inconsistent guest experience

Multi-property groups want a recognisable brand voice on every call, not a different feel at every venue.

Operational reliability

PMS, POS, Wi-Fi and telephony all have to stay up - especially during service and check-in.

Positioning

What most providers miss in hospitality

Common miss
Providing phone systems that don't integrate with the Property Management System (PMS).
What we do
We ensure your comms system talks to Opera or Mews so staff see guest names and preferences on interaction.
Common miss
Selling generic WiFi that fails during high-occupancy or events.
What we do
We design WiFi networks with dedicated bandwidth for conferences and events that won't lag the guest rooms.
Common miss
Failing to provide professional-grade guest WiFi management and splash pages.
What we do
We provide "clean pipe" internet with content filtering that protects guests without infringing on their privacy.
Common miss
Overlooking PCI DSS compliance in hotel-wide network design.
What we do
We implement PCI-compliant payment gateways for front-desk and restaurant staff to ensure secure transactions.

Latest sector intelligence

Technology news shaping hospitality

AI-curated weekly briefings on the regulatory, cyber and communications stories that matter to your operations.

Briefings are generated weekly from primary UK sources. Verify before quoting in board materials.

FAQs

Common questions

Talk to a hospitality specialist

We'll share relevant references and a tailored plan.

On the discovery call we'll ask

Does your current WiFi support seamless roaming between the lobby, rooms, and restaurant?
Can your staff manage guest requests from a single mobile device while on the move?
Is your phone system integrated with your PMS for automated billing of guest calls?

Talk to a UK technology partner who's done this for 20 years

Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.

UK-based people, real account management
Honest recommendations - even if it's not us
Practical AI where it adds value, not hype

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