IT Guide · 30 April 2026
Hybrid workforce IT checklist for 2026
Identity, endpoints, connectivity, collaboration and support - the essentials to get right.

Hybrid working is now the default. The businesses that make it work quietly have five things right - identity, endpoints, connectivity, collaboration and support.
Identity and access
- Single sign-on for every business application
- MFA enforced for all users, including admins
- Conditional access based on device compliance and risk
Endpoints
- Modern managed laptops with disk encryption
- Autopilot or MDM enrolment out of the box
- EDR on every device and patch SLAs that are actually met
Connectivity and collaboration
- Symmetric fibre or 5G at home for key roles
- One cloud phone system across office, home and mobile
- A single collaboration stack - Teams or Google Meet, not both
Support
- 24/7 access to a helpdesk that knows your estate
- Self-service password reset and app requests
- Onboarding and offboarding automated in under an hour
