IT Support Plans
UK-based managed IT support with proactive monitoring, patch management, helpdesk and on-site cover - tiered plans for SME and mid-market.
About it support plans
IT support is judged on whether things work and how fast issues get fixed. Telappliant runs tiered IT support plans for UK SME and mid-market - all UK-based, with named technical contacts, proactive monitoring and clear SLAs.
Plans range from helpdesk-only for digitally mature businesses with their own internal IT, through to full managed service covering users, devices, network, cloud and security. Most customers sit in the middle - a managed service for users and devices with co-delivery on projects and strategic decisions.
Proactive monitoring runs across endpoints, servers, network and Microsoft 365. Tickets are raised by alerts before users notice, and routine fixes are automated. That keeps reactive volume down so analysts have time for the harder issues.
Patch management is run on agreed windows with testing for critical patches before broad deployment. We track patch compliance and report monthly - including evidence ready for Cyber Essentials and ISO 27001 audits.
On-site cover is available for sites that need hands - typically next-business-day across mainland UK with 4-hour cover for critical sites. Most issues are fixed remotely; on-site is for hardware and physical changes.
What's included
The capabilities included as standard with this service.
24/7 monitoring
Endpoints, servers, network and M365 monitored from our NOC.
Helpdesk and ticketing
Phone, portal and email with named ticket owners.
Patch management
Tested patches deployed on agreed windows.
On-site cover
NBD across mainland UK; 4-hour for critical sites.
Account management
Quarterly business reviews, roadmap and budget planning.
Co-delivery model
Work alongside internal IT or fully outsourced - your choice.
Where this fits
Common scenarios where this service delivers measurable value.
SME without internal IT
Full managed service covering users, devices, network and cloud.
Mid-market with stretched IT
Helpdesk and L1 offload so internal IT focuses on enablement.
Multi-site businesses
Consistent service across head office and regional sites.
Regulated industries
Compliance evidence built into the managed service.
Common questions
Talk to us about it support plans
A short call, no obligation.
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
