Unlimited IT Support
Fixed-price unlimited UK IT support for SMEs - all incidents, all users, all devices, one monthly bill.
About unlimited it support
Unlimited IT support is the simplest pricing model - one monthly fee per user, all incidents covered, no surprise bills. It is the right answer for most UK SMEs where IT cost certainty matters more than itemised tickets.
Coverage includes everything users typically call helpdesk for - sign-in issues, application problems, M365 admin, hardware faults, printer setup, remote access, mobile devices, and general 'how do I?' questions. UK-based engineers, named ticket owners, multi-channel ticketing.
Proactive elements are included too - monitoring, patch management, M365 administration, cyber security baseline, monthly reporting and quarterly business reviews. The whole IT function for a fixed predictable cost.
What's not included is specifically called out - typically major projects, hardware costs and third-party licences. We will quote those separately so there is no ambiguity about what unlimited covers.
Onboarding takes 30-45 days - asset discovery, documentation, baseline security review, knowledge transfer from your existing provider if applicable, and a clean handover. From day 46 you are on the standard service.
What's included
The capabilities included as standard with this service.
Unlimited tickets
All standard support included in monthly fee.
24/7 monitoring
Endpoints, M365 and network monitored from our NOC.
Patch and security baseline
Managed patching and Cyber Essentials baseline included.
M365 administration
Day-to-day tenant admin included.
Monthly and quarterly reporting
Trend, ticket analytics and quarterly business review.
On-site cover available
Add NBD or 4-hour cover for sites that need it.
Where this fits
Common scenarios where this service delivers measurable value.
SME standardisation
Predictable monthly IT cost for growing businesses.
Replacement for internal IT
Full IT function without the headcount.
Multi-site SMEs
Consistent service across multiple offices.
Insurance and compliance
Baseline security and audit-ready evidence included.
Talk to us about unlimited it support
A short call, no obligation.
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
