Business IT Support
Day-to-day IT support for UK businesses - rapid helpdesk, remote fixes, on-site cover and proactive monitoring.
About business it support
Most IT issues are small but disruptive. A user can't sign in, a printer won't print, a meeting needs a screen share. Telappliant's IT support service exists to make those problems disappear quickly so your team gets back to work.
First-line support is UK-based with named ticket owners. Phone, portal and email all create tickets in the same queue, with rapid triage and clear SLAs by severity. Most issues are resolved on first contact.
Remote resolution covers most issues - over 80% of tickets are fixed without a site visit. For hands-on work, we have engineers across the UK with NBD cover as standard and 4-hour cover for critical sites.
Proactive monitoring catches problems before they become tickets - failed backups, low disk space, security alerts, certificate expiries. The reactive load stays manageable because the preventable issues never reach the helpdesk.
Account management runs alongside support. Quarterly business reviews look at trends, projects, risks and budget so support is part of a wider IT strategy, not a series of tickets.
What's included
The capabilities included as standard with this service.
Multi-channel helpdesk
Phone, portal and email all create tracked tickets.
Remote resolution
80%+ of issues fixed without a site visit.
Named ticket ownership
One engineer owns the ticket through to resolution.
Severity-based SLAs
Critical, high, medium, low with clear response and fix targets.
On-site engineers
NBD as standard; 4-hour cover for critical sites.
Quarterly business review
Trends, projects, risks and budget reviewed with TAM.
Where this fits
Common scenarios where this service delivers measurable value.
Standalone IT support
Full IT support for businesses without internal IT.
Augmenting internal IT
L1/L2 offload for internal teams.
Multi-site coverage
Consistent service across multiple offices.
Hybrid workforce
Support remote users and home setups.
What you can expect to pay
Typically £30 - £60 per user / month
Indicative range for fully managed UK helpdesk and monitoring. Final price depends on user count, device mix, on-site cover and SLA.
Indicative UK list pricing. Final quote depends on user count, sites, integrations and contract length. All prices exclude VAT.
- Unlimited remote helpdesk and named ticket ownership
- 24/7 monitoring of endpoints, servers and core services
- Patch management and standard onboarding/offboarding
- Quarterly account review with a named TAM
- Hardware and Microsoft licences
- Major projects and migrations
- On-site engineer visits outside SLA
Common questions
Talk to us about business it support
A short call, no obligation.
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
