PCI Compliant Phone Payments

Taking card payments over the phone usually drags your entire contact centre into PCI DSS scope. Telappliant's PCI compliant phone payments service captures card details directly from the caller using DTMF masking - your agents never see or hear the digits, and call recordings never capture them.

The customer reads or types their card details normally; the DTMF tones are suppressed before they reach the agent or the recording. The transaction completes through your payment gateway in real time, and the agent gets an authorisation response without ever touching cardholder data. This is what the industry calls agent-assisted payments, and it is the standard way regulated UK organisations take card payments over the phone.

Because card data never enters your environment, your PCI DSS scope drops dramatically. Most customers move from full SAQ-D to SAQ-A or SAQ-A-EP, saving weeks of audit work and hundreds of thousands in long-term compliance cost.

We integrate with major UK payment gateways - Worldpay, Stripe, Adyen, Opayo (Sage Pay), Barclaycard, and others. The agent journey is unchanged; they continue to handle the call naturally and prompt the caller when payment is needed.

All processing runs through PCI DSS Level 1 certified infrastructure. We provide attestation of compliance, network diagrams and policy templates to support your own QSA audit and Cyber Essentials evidence.