Telappliant
Business Communications

AI on top. Modern cloud phones underneath. One UK partner.

Pick the layer you need - AI call handling, a modern cloud phone system, or both - and we'll design, deliver and support it. No supplier blame game.

Live call00:42
Sarah Whitford
Nimbus Logistics · Existing customer
Intent: SupportSentiment: Positive
Live transcript
Ella Virtual Assistant · en-GB
  • Sarah: Hi, I'd like to check on order 4421 - it was due Friday.
  • Agent: Of course, let me check that for you now.
  • Ella Virtual Assistant: Order 4421 dispatched yesterday, ETA tomorrow 11am. Suggest offering courtesy update.
AI summary

Existing customer following up on order #4421. Order dispatched, ETA confirmed. Offered courtesy SMS update. No complaint - positive sentiment.

Outcome
Resolved
Follow-up
SMS ETA
Owner
J. Patel
CRM update
AccountNimbus Logistics
ContactSarah Whitford
ActivityInbound call · 4m 12s
TaskSend ETA SMS
Synced to HubSpot
Call routing workflow
Greet
Identify
Triage
Route
Follow-up
Today
284
Calls
97%
Answered
3:12
Avg handle
UK-based support
Cloud communications specialists
Managed IT and telecoms expertise
Supporting thousands of UK customers
Secure implementation
Practical AI, not hype
Scalable for multi-site organisations
Two layers, one platform

Choose AI, cloud telephony - or both

Most customers start with one and grow into the other. The two layers are designed to work together.

AI-powered

AI Communications

Practical AI that listens, summarises, routes and updates your CRM - so your team stops drowning in admin and customers get answered faster.

Cloud platform

Cloud Phone Systems

Modern, secure, multi-site cloud telephony - numbers, trunks, contact centre, recording and CRM integration - delivered and supported by a UK team.

Outcomes

What customers see in the first 90 days

+38%
calls answered in business hours
6 hrs
saved per agent, per week
<15 min
missed-call recovery time
Cyber Essentials aligned 2-4 week typical go-live UK-based service desk
FAQs

Common questions

Talk to a UK technology partner who's done this for 20 years

Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.

  • UK-based people, real account management
  • Honest recommendations - even if it's not us
  • Practical AI where it adds value, not hype
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