Microsoft Teams Direct Routing
Add full PSTN calling to Microsoft Teams with UK SIP trunks, inclusive minutes and your existing numbers - without Microsoft Calling Plans.
About microsoft teams direct routing
Microsoft Teams is now the productivity platform for most UK businesses. Direct routing adds proper PSTN calling to Teams using our SIP trunks - so your users make and receive calls from inside Teams using their existing numbers, with full inclusive UK minutes.
Compared to Microsoft Calling Plans, direct routing is cheaper per user, more flexible on minutes, and easier to port numbers into. You also get the full Telappliant call platform underneath - call recording, contact centre, AI receptionist and analytics - alongside native Teams calling.
We handle the SBC and Teams configuration end-to-end. You assign Teams Phone licences in Microsoft 365 admin, we provision the routing in our platform, and users start making PSTN calls from Teams on day one.
Direct routing supports advanced scenarios out of the box - shared line appearance, hunt groups, auto attendants beyond what Teams native provides, full PCI-DSS payment recording and AI call summaries pushed into Outlook and CRM.
If your business runs partially on Teams and partially on cloud PBX softphones, we unify the two - one dial plan, one set of numbers, one billing relationship.
What's included
The capabilities included as standard with this service.
Managed SBC
Microsoft-certified SBC in our network, fully managed.
Inclusive UK minutes
Unlimited or capped bundles to UK landline and mobile.
Number porting
All UK number types portable into Teams direct routing.
Advanced call routing
Hunt groups, IVR and AI receptionist beyond native Teams.
Compliant call recording
Microsoft-compliant recording for QA and regulatory needs.
Contact centre overlay
Add full omnichannel contact centre to Teams users.
Where this fits
Common scenarios where this service delivers measurable value.
Teams-first organisations
Make Teams the only client users need; remove separate softphones.
Microsoft Calling Plan replacement
Cut comms cost without forcing users off Teams.
Regulated industries
Add compliant call recording and PCI payments that Teams native doesn't provide.
Mixed estates
Run Teams users and cloud PBX users on one dial plan and one bill.
Talk to us about microsoft teams direct routing
A short call, no obligation.
Talk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
