Managed SOC and Security Alert Monitoring
We help monitor, investigate and manage security alerts across your Microsoft 365, endpoint, identity, email, cloud and network environments - so threats are not missed, ignored or left unresolved.
Cyber tools generate alerts, but alerts alone do not protect your business. Our managed SOC capability helps identify suspicious activity, separate real threats from noise, escalate incidents and guide the right response.
Security alerts are only useful if someone is watching them
Most SMEs already have security tools - Microsoft Defender, email protection, firewalls, endpoint security and cloud platforms. The issue is that alerts can be missed, misunderstood or left sitting in different systems. A phishing attack, compromised account, malware infection or risky login may be detected, but not acted on quickly enough.
Too many alerts
Security tools generate noise and false positives that hide the events that actually matter.
Too little visibility
Alerts sit across Microsoft 365, endpoint, firewall, identity and cloud platforms with no single owner.
Too slow to respond
Without clear triage and escalation, incidents are spotted too late to limit the damage.
From alerts to action
A practical workflow that turns raw alerts into clear incidents, owners and outcomes.
Collect alerts
We connect to agreed security sources such as Microsoft 365, Defender, endpoint tools, firewalls, identity platforms and cloud services.
Triage and prioritise
We review alerts, remove noise and classify events by severity and business risk.
Investigate
We check the context around users, devices, emails, sign-ins, files, network activity and affected systems.
Escalate
We notify the right people when an incident needs attention, with a clear severity and recommended next steps.
Contain and remediate
We guide or perform agreed response actions, depending on your service level and the permissions you've given us.
Report
Regular reporting on incidents, trends, open risks and recommended improvements.
Security monitoring across the areas that matter
We focus monitoring where the real risk sits - identity, email, endpoints, network and cloud.
Final monitoring scope depends on the customer's tools, licences and agreed service level.
Common threats our SOC service helps identify and manage
Phishing and malicious email
Spot and contain credential-harvesting and malicious attachment campaigns.
Compromised user accounts
Detect unusual mailbox rules, token theft and account takeover patterns.
Suspicious sign-ins
Risky locations, impossible travel and MFA fatigue indicators reviewed by an analyst.
Malware and ransomware indicators
Early-stage indicators escalated before encryption or lateral movement.
Risky admin activity
Unexpected privilege changes, role assignments and configuration changes flagged.
Endpoint compromise
Defender, SentinelOne, CrowdStrike and equivalent EDR alerts triaged and actioned.
Firewall and IPS events
Repeated denies, exploit attempts and lateral movement patterns reviewed.
Data exfiltration alerts
Large or unusual data movement out of Microsoft 365, SharePoint and cloud storage.
Unusual cloud activity
Azure, AWS and SaaS audit events that suggest misuse or compromise.
Vulnerability exposure
High-risk CVEs on internet-facing systems prioritised for remediation.
Before monitoring starts, we make sure the basics are ready
A SOC is not just a tool. We run a short readiness review so the right alerts, contacts and authorities are in place before we go live.
- Confirm your users, devices, servers and cloud services
- Review Microsoft 365 and security tool configuration
- Confirm which alerts and logs will be monitored
- Define escalation contacts and out-of-hours arrangements
- Agree what response actions we are authorised to take
- Document critical systems and VIP users
- Tune noisy alerts to reduce false positives
- Build basic response playbooks for the most likely incidents
- Set up ticketing, communication channels and reporting
Business-hours by default, optional 24/7 within Managed SOC
We are clear about what is included so there are no surprises. Alert Review and MDR are delivered during UK business hours. 24/7 monitoring is available as an option within our Managed SOC tier where your environment and tooling support it - we will confirm scope and coverage in writing during the readiness review.
Business-hours alert triage and notification. No overnight cover.
Business-hours monitoring, investigation and response guidance with documented escalation.
Business-hours by default, with optional 24/7 SIEM/XDR-led monitoring where supported.
A practical route into managed cyber monitoring
Most customers do not need a full enterprise SOC on day one. We recommend a staged journey that builds capability and reduces risk at each step.
- Step 1
Microsoft 365 Security Hardening
We reduce obvious gaps and misconfiguration before monitoring begins.
Learn more - Step 2
Cyber Asset and Exposure Review
We identify what needs to be monitored and where the biggest risks are.
Learn more - Step 3
Managed Alert Review
We monitor key alerts from Microsoft 365, endpoint, email and identity tools.
Learn more - Step 4
Managed SOC / MDR
We expand into SIEM, wider log sources, advanced threat detection, response playbooks and optional 24/7 monitoring.
Learn more
Three ways to engage
Pick the level of cover that matches your risk, regulatory position and internal capability. We will recommend the right starting tier during the readiness review.
Alert Review
For smaller customers who need help reviewing security alerts.
- Business-hours alert review
- Microsoft 365 and endpoint alert triage
- Ticket creation
- Customer notification
- Basic monthly summary
Managed Detection and Response
For customers who need investigation and guided containment.
- Alert monitoring and triage
- Investigation of suspicious activity
- Escalation of confirmed incidents
- Response guidance
- Monthly incident and risk reporting
- Security improvement recommendations
Managed SOC
For higher-risk or regulated customers.
- SIEM or XDR-led monitoring
- Multiple log sources
- Advanced response playbooks
- Threat hunting options
- Optional 24/7 monitoring, where available
- Incident response escalation
- Board-level reporting
Exact service scope depends on the customer's environment, tooling and agreed service level. 24/7 monitoring is available as an option within the Managed SOC tier where supported.
Managed SOC Readiness Pack
A 40-point readiness checklist, alert-source inventory, escalation worksheet, tier selection guide and 30/60/90-day onboarding roadmap - everything you need to prepare for managed security alert monitoring.
- 8 readiness domains, 40 named controls with Yes / Partial / No scoring
- Alert-source, escalation and response-authority worksheets
- Side-by-side tier comparison (Alert Review / MDR / Managed SOC)
- A 30-minute SOC readiness review with a Telappliant specialist
A managed cyber partner, not just another alert dashboard
We bring together Microsoft 365, endpoint, network, voice and cloud expertise under one accountable UK partnership - so you get clarity, action and a roadmap, not a wall of alerts.
- We understand Microsoft 365, endpoint, network, voice and cloud environments
- We help customers reduce risk before monitoring starts
- We provide clear escalation and practical remediation guidance
- We can wrap Microsoft and best-of-breed security tools into one managed service
- We help customers build a cyber roadmap, not just respond to isolated alerts
- Reporting that supports cyber insurance, supplier questionnaires and compliance conversations
Are your security alerts being actively managed?
If your business has Microsoft 365, endpoint security, firewalls or cloud services, you are probably already generating security alerts. The question is whether those alerts are being reviewed, investigated and acted on.
What you'll get
- A clear view of which alerts you are - and are not - covering today
- A recommended starting tier and roadmap
- Quick wins to reduce risk before monitoring begins
Common questions
Not sure where to start?
Most customers start with Microsoft 365 hardening and a managed alert review, then expand into full SOC as they mature.
See the hardening serviceTalk to a UK technology partner who's done this for 20 years
Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.
- UK-based people, real account management
- Honest recommendations - even if it's not us
- Practical AI where it adds value, not hype
