Telappliant
Cyber Security Guide · 10 May 2026

Ransomware defence playbook for UK SMEs

A practical 10-control playbook to reduce ransomware risk and recover quickly if you're hit.

Security operations analyst executing a ransomware response playbook

Ransomware is the single biggest existential risk to UK SMEs. The good news: the controls that work are well understood, and none of them are exotic.

Ten controls that actually reduce risk

  • Phishing-resistant MFA on every account
  • EDR on every endpoint and server, monitored 24/7
  • Aggressive patching for internet-facing systems
  • Least-privilege access and no permanent local admins
  • Segmented network with restricted east-west traffic
  • Email filtering with attachment sandboxing
  • DNS-layer filtering to block command-and-control
  • Immutable, offline backups tested monthly
  • A written incident response plan people have rehearsed
  • Cyber insurance that reflects the controls you actually have

If you're hit

  • Isolate affected systems immediately - don't power them off
  • Engage your incident response retainer and insurer within the hour
  • Preserve logs and images for forensics
  • Communicate with staff, customers and the ICO on a clear timeline

Recovery

The organisations that recover cleanly are the ones with tested backups and a rehearsed plan. Assume you will be tested at some point - and make sure the first time you run the plan isn't in a real incident.

Next steps

Talk to a UK technology partner who's done this for 20 years

Book a practical, no-pressure consultation. We'll review your current setup, show where AI communications, cloud telephony or managed IT could improve customer experience and reduce admin - and tell you straight if you don't need us.

  • UK-based people, real account management
  • Honest recommendations - even if it's not us
  • Practical AI where it adds value, not hype
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